Month to month, direct debit

Subscription Terms

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month upon renewal until you cancel.

We may change your plan’s rate each monthly renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription after 7 days pending when the payment was initially due. You can edit your payment information any time in your https://admin.pitchprint.com/domains.

For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number or biometric recognition. When you authenticate, you also authorise us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licences or subscription plan.

Cancellation Terms

You can cancel your subscription any time via your https://admin.pitchprint.com/domains page and clicking Manage Subscription and Invoice or by contacting support@pitchprint.com. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Bi-Annual contract, prepaid

Subscription Terms

Your subscription begins as soon as your initial payment is processed. You will be charged, in one lump sum, the bi-annual rate stated at the time of purchase, plus applicable taxes. Your subscription will automatically renew bi-annually without notice until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every renewal period until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every bi-annual renewal until you cancel.

We may change your plan’s rate each bi-annual renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your bi-annual term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date. If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription after 7 days pending when the payment was initially due. You can edit your payment information any time in your https://admin.pitchprint.com/domains.

For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number or biometric recognition. When you authenticate, you also authorise us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licences or products.

Cancellation Terms

You can cancel your subscription any time via your https://admin.pitchprint.com/domains page and clicking Manage Subscription and Invoice or by contacting support@pitchprint.com. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation.

Annual contract, prepaid

Subscription Terms

Your subscription begins as soon as your initial payment is processed. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes. Your subscription will automatically renew on your annual renewal date until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every year until you cancel.

We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every year upon renewal until you cancel. We may change your plan’s rate each annual renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription after 7 days pending when the payment was initially due. You can edit your payment information any time in your https://admin.pitchprint.com/domains.

For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number or biometric recognition. When you authenticate, you also authorise us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licences or subscription plan.

Cancellation Terms

You can cancel your subscription any time via your https://admin.pitchprint.com/domains page and clicking Manage Subscription and Invoice or by contacting support@pitchprint.com. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment will be prorated based on the number of months remaining on your annual subscription and refunded accordingly.

The company reserves the right to update the refund policy as and when necessary.