PitchPrint Privacy Policy

As part of our mission to help our customers sell more online, PitchPrint, Inc. collect and process certain information along the course of our business. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website, our Technology or the Support Service after these changes are posted, you agree to the revised policy.

  • Customer: Person or company dealing directly with PitchPrint or that installs one of our products on their store
  • User: Any person or company that shops at a store using our technology
  • Data subject: Person about whom personal data relates.
  • Site: Our front facing website: www.pitchprint.com
What Information do we collect on our Site and why?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

What information do we collect from Customers and why?

When Customers sign up for our service, we collect their Full Names, Email Address and Company Name. We limit what we collect to these three items.
And use them as unique identifiers for each customer and in sending transactional emails to customers as well as notify you of feature releases and bug fixes.

When Customers subscribe for any of our paid plans, we engage our payment merchants to wit: Stripe Inc, 2Checkout Inc and FastSpring Inc., to collect additional information for the purpose of effecting and processing payments. This includes Customer Address with Zip code and in certain instances, Tax ID numbers for the purpose of invoicing.

This personal information may also be used to block certain transactions that appear to be fraudulent through their automated decision-making systems and are stored securely.

Our payment merchants are all certified as a PCI DSS Level 1 compliant service provider. You may read more here: https://stripe.com/us/privacy, here: https://www.2checkout.com/legal/privacy/ and here: https://fastspring.com/privacy/

What information do we collect from Users and why?

By default, we do not gather any information from Users except those that as pushed to us via webhooks (if such feature is enabled) and UserData, if they are logged in during design customization.

Webhook data that is pushed to us includes: Product title, Product ID, Email address, Shipping and Billing information.

When the Webhook information is pushed to us, it is stored in our database and only accessed through Webhook dispatch for further propagation to Customer's desired endpoint. We do not in any way or capacity or means collect Users' credit card or financial data.

UserData comprises a User’s Name, Address, Email and Phone number. They are only used in certain designs to customize design parameters.

Do we share this information with third parties?

We only share your information with third parties in the following instances:

  • To prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • To conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

PitchPrint will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this policy.

Use of LocalStorage and Cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device.

We only use Cookies on Users device to store session data like uploaded images, user preferences and design data which helps us to provide you with a personalized experience.

We may also use web beacons, software development kits, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

For how long do we retain your information?

In general, we keep your personal information throughout your relationship with us.

Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law, except when we receive a valid erasure request, or, if you as a Customer, terminate your account and your personal information is purged pursuant to our standard purge process.

We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

What we don’t do with your personal information

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

If you are a Customer, we do not use the personal information we collect from you or your Users to independently contact or market to your Users.

PitchPrint does not possess or share credit history or credit card information with other companies or third parties. All credit card processing is handled by our approved credit card processors.

How do we keep your personal information secure?

We follow industry standards on information security management to safeguard sensitive information, such as intellectual property, order details and any other personal information entrusted to us.

We employ Secure Socket Layer encryption standards across all our communication channels to ensure industry standards communication compliance.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Where do we store your data?

Currently, all our data is stored on Amazon’s AWS service. Our main servers are located in AWS EU-West 1 Region, which is based in Ireland. We picked Ireland because it is central to both Europe and Americas, where most of our customers are. This data center has three isolated availability zones. Each availability zone is isolated in terms of Power supply, Physical location and Internet connectivity. Each data is stored in three segregated locations all within Ireland.

For backup, we replicate all file uploads, project and design data in AWS US-East 1 Region, based in North Virginia USA. This region has 4 availability zones.

We deploy AWS DynamoDB automated on-demand backup system to create a daily backup of all our database. This maintains incremental backups of our database for the last 35 days and we can restore any lost data from a day old up to the past 35 days.

We utilize AWS Cloudfront as a Content Delivery Network (CDN) for all static data including designs, pictures and project data. Cloudfront ensures that static data is available across all AWS regions globally for faster access.

Personal data breach reporting

PitchPrint will notify the Customer after becoming aware of a personal data breach resulting from a breach of our security. PitchPrint is committed to ensuring that its incident response program meets the requirements of the GDPR. The specifics of breach notification are handled through a Customer’s contract with PitchPrint.

Control over your data / Erasure

PitchPrint understands that you have rights over your personal information, and if you are concerned about data collected, please contact us to make the required changes. If you have any questions about your personal information or this policy, or if you would like us to erase your data, please contact us by email at: support@pitchprint.com, or by using the contact details below.

How to contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@pitchprint.com or by mail using the details provided below:

PitchPrint, Inc.
2035 Sunset Lake Rd
Suite B2
DE 19702-2600


PitchPrint pty. Ltd
4th Floor, The District,
WC 7915,
South Africa

Last updated 3rd March, 2019